ONLINE COURSE
Active Shooter Preparedness
$39.99
Enroll Today
Build Trust, Improve Compliance, and De-escalate Conflict with Clear, Confident Communication
Course Overview
Security professionals do more than enforce rules—you manage people, solve problems, and represent the organizations you protect. This course teaches the customer service mindset and communication techniques that help you handle everyday interactions smoothly and respond effectively when tensions rise.
You’ll build practical skills in verbal and non-verbal communication, active listening, and calm, professional presence. You’ll also learn de-escalation fundamentals, how to identify early signs of escalation, and how to adjust your approach when interacting with juveniles, individuals in crisis, individuals with disabilities, and individuals experiencing behavioral health concerns.
What You'll Learn
- RWhy customer service and communication are essential to effective security work
- RThe key components of strong customer service: manners, professionalism, approachability, and responsiveness
- RHow to speak clearly, stay friendly-but-firm, and adjust your communication to the audience
- RNon-verbal communication skills that build trust and help prevent escalation (posture, eye contact, open gestures, calm presence)
- RActive listening techniques (don’t interrupt, stay attentive, clarify and paraphrase)
- RHow to recognize early warning signs of escalation (verbal indicators, non-verbal cues, situational clues)
- RDe-escalation techniques you can use immediately on post (voice control, open body language, empathy, boundaries, avoiding power struggles)
- RHow to respond professionally in difficult situations involving upset customers, suspicious behavior, or emergencies
- RHow to apply professionalism and empathy to build trust and cooperation
- RHow to adapt your approach for juveniles, people in crisis, people with disabilities, and behavioral health concerns
Course Features
- RInteractive scenarios and knowledge checks
- RSelf-paced online learning
- RMobile Friendly
- RPractical, real-world communication techniques
- RCertificate of Completion
- RContinuing Education Credits
Why This Course is Important
1. Your Communication Is Part of Security
Most security situations are resolved through communication—not force. Strong communication prevents issues, guides behavior, and keeps operations running smoothly.
2. Customer Service Reduces Complaints and Conflict
Professional, respectful interactions reduce friction with the public and improve cooperation—especially in high-traffic environments.
3. De-escalation Keeps Everyone Safer
Knowing what to say (and what not to say) helps you lower emotions, prevent escalation, and reach safer outcomes.
4. You Represent the Property and the Client
Your tone and professionalism shape public perception. Great communication protects the client’s reputation and builds trust.
5. Better Communication Means Less Risk
Clear instructions, calm presence, and consistent boundaries reduce misunderstandings that can lead to incidents, complaints, or liability.
6. Real-World Readiness for Complex Interactions
Guards routinely interact with diverse individuals and sensitive situations. Learning how to adapt your apporach improves dignity, safety, and outcomes for everyone involved.
Active Shooter Preparedness
$39.99
Enroll Today
Continuing Education that Fulfills State Requirements
Level-up your skills and receive the CEUs you need to maintain your license.
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Need More CE Hours?
Check out our Master Security Professional Bundles and Save!
Looking to Train Your Workforce?
Top Gun Security Academy offers bulk training purchases, group management, and employee certification tracking.
Have Questions?
We’re here and ready to help! Contact us today.
Get In Touch
Phone
281-335-3641
info@topgunsecurityacademy.com
Location
16850 Saturn Lane #104
Houston, TX 77058
Hours
Mon-Fri: 8AM-5PM CST